18 Feb Meet Laura, Our Incredible Office Manager
We thought it was about time we introduced you to our team properly! It’s really important to us that we create a trusting and open relationship with our clients, especially in a time where face-to-face meetings are limited. We’d like to tell you more about us with a series of interviews.
To kick it off, we’d like to introduce Laura, our office manager and the amazingly organised, heart of our team. There is nothing Laura doesn’t know about planning permission, building control, managing a team of creatives… the list could go on. Having worked with Alistair since the very beginning of Acre Design’s journey, Laura has helped complete over 600 home extension, loft conversion and self build projects across the North East. I asked Laura a few questions…
What is your role within the team at Acre Design?
I am the Office Manager at Acre Design, the first point of contact for any client, contractor or planning / building inspector. I’m always here to answer any questions and arrange telephone calls or meetings with the Design Team where required.
What do you think our clients would say about you?
I would hope clients see me as a helpful and a friendly voice on the other end of the phone to help with any questions and queries that they may have.
What do you enjoy most about your job?
I am very much a people person. I love conversation (sometimes a little too much). This is usually with clients about their projects, hobbies or even the weather… I thrive on chat.
You’re such a happy, positive person. What really makes you smile at work?
Seeing clients dream homes being created by The Design Team is amazing. It is like living in a Grand Designs programme every week day. What more could you ask for?
What are the biggest challenges your role brings?
Being the first point of contact I remember a lot of names, a lot of addresses and the projects in general. Acre Design has grown so much since I began working here in 2016 that it is slowly becoming impossible to remember everything. Our computer systems provide a great resource in looking up each individual project and very quickly jog my memory.
What is your biggest strength?
I believe my biggest strength to be organisation. I have always been one to keep lists, spreadsheets, dates and times.
Working from home can be a challenge, how have you maintained a work-life balance?
Working from home has been a lot more effective in my opinion. It is so much easier to concentrate and get jobs done when there are no distractions. Microsoft Teams has been a major help in keeping the team together and allowing discussions to keep everyone in the loop about all that is going on within The Design Team. I have been lucky that my working life can also revolve around my family life, I can do the school run for my children and still get all of my work done and be really productive. Doing the school run actually really helps me start the day cheerful and calm and finish it focused on my family.
You have a young family; how do you manage this alongside working at Acre Design?
My husband and two children are amazing. Weekends are family time and this is very much a time we all make the most of. We have 2 Labradors that love to be anywhere they can find water. This becomes challenge finding bigger and better places for walks.
Laura is incredible at her job and the heart of our team here at Acre Design.
We hope that you find this information helpful, at Acre Design Newcastle we are passionate about all things sustainable and innovative. We would love to discuss your project with you in detail.